This Privacy Policy applies to DOP LLC, doing business as Carpela (“Carpela,” “we,” “our,” or “us”).
Carpela respects your privacy and is committed to protecting the personal information you share with us through our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
We may collect personal information when you:
Request a quote
Book a ride
Contact us through forms or other communication channels
This information may include, but is not limited to:
Name
Email address
Phone number
Pickup and drop-off locations
Travel details (date, time, number of passengers)
Payment-related information (processed securely by third-party providers)
When you visit our website, we may automatically collect:
IP address
Browser and device information
Pages viewed and time spent on the website
Referring URLs
This information is used for analytics, security, and website optimization purposes.
We use your information to:
Provide and manage transportation services
Process reservations and payments
Confirm bookings and coordinate service details
Respond to inquiries and customer support requests
Improve our website, services, and user experience
Comply with applicable legal and regulatory obligations
Carpela does not sell or rent your personal information.
If you provide a phone number, Carpela may contact you by phone call or text message (SMS) for service-related purposes, including but not limited to:
Booking confirmations
Ride updates
Driver coordination
Service-related questions or clarifications
We do not send unsolicited marketing text messages.
Our website may use cookies and similar technologies to:
Ensure proper website functionality
Analyze traffic and usage patterns
Improve performance and user experience
We may use analytics and advertising tools such as Google Analytics and Meta (Facebook) Pixel to better understand how users interact with our website and to improve marketing effectiveness. These tools may collect information such as pages visited, time spent on pages, and device/browser data.
You may control or disable cookies through your browser settings. Please note that some features of the website may not function properly without cookies.
We may share your information only in limited circumstances, including:
With trusted third-party service providers, such as booking and dispatch platforms, payment processors, analytics, and marketing tools
When required by law, regulation, or legal process
To protect the rights, safety, or property of Carpela, our clients, or others
To prevent fraud or enforce our Terms & Conditions
All third-party providers are required to maintain appropriate safeguards to protect your information.
Your personal information may be stored and processed in the United States and, where applicable, in other countries where our service providers operate. By using our website, you consent to such processing and storage.
Depending on your location, you may have the right to:
Request access to the personal information we hold about you
Request correction or deletion of your information
Opt out of certain communications
To exercise these rights, please contact us using the information provided below.
We retain personal information only as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce our agreements
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information. To make such a request, please contact us using the information below.
Carpela may occasionally send marketing or promotional communications if you have explicitly requested or opted in to receive such information. You may opt out of these communications at any time by following the instructions provided or by contacting us directly.
Our website may contain links to third-party websites. Carpela is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.
Carpela’s website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
